Refund Policy

Digital products are delivered electronically through Lemon Squeezy. If you have a delivery issue, duplicate purchase, or technical problem accessing a file, contact gavin.somers@gmail.com.

Because digital products can be accessed immediately after purchase, refunds are generally not offered once files have been delivered, downloaded, or used. Refunds are normally considered when a duplicate purchase was made, the wrong product was bought and has not been accessed, the access link fails and cannot be fixed promptly, or the product is materially different from the sales page description.

Paid digital product purchases are self-serve. They do not include bespoke consulting, advisory work, implementation support, or review of your organisation's data unless that is agreed separately in writing.